Cancellation, Return & Refund Policy
myvrgoggles.com believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on myvrgoggles.com?
We will accept return of products as per the following situations
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
- If you received the product, it will be eligible for replacement, in cases where there are damages found with the product.
- You can also return the product as per the return policy outlined below.
Return Policy
10 Day Return Policy - If you do not like the product or if the product is not as expected, you can notify us about the return within 10 days and we will refund the entire amount with return shipping charges upto 100 Rs.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 9567336611 or email us at [email protected] mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following conditions/situations shall not be eligible for return or replacement, viz:
• Any product that exhibits physical damage to the box or to the product;
• Any product that is returned without all original packaging and accessories, including the box casing and all other items originally included with the product at the time of delivery;
Refund Policy:
Online Payment- We will need to get the product back before intiating the refund.Once the product arrives, we will refund the payment to the bank account you provide us with.
Cash On Delivery- If you are making a COD payment and would like to return the product, the refund will take between 30 -45 days from the date of order as we will only get your payment from FEDEX then. Cash on Deliveries payment takes 30-45 days to reach our account from Fedex. As soon as we get the payment or confirmation from FEDEX that they received your payment, we will refund the amount.
We suggest usiing Amazon for COD orders as such to reduce the payment hasstle incase of a refund.
